Privacy Policy

Evervain Studio respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, upload customization content, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect your name, email address, phone number, billing address, shipping address, order information, messages you send to us, and personalization details you provide for custom products.

Uploaded Photos and Custom Content

For personalized products, you may upload photos, names, text, dates, addresses, or other custom content. We use this information for purposes related to your order, including preparing your design, producing your item, providing a proof or preview when applicable, quality control, customer support, and resolving order issues.

Please only upload content that you have the right to use. We do not sell your personal photos or custom order content.

How We Use Information

We use your information to process orders, create personalized products, provide customer support, arrange shipping, send order updates, prevent fraud, comply with applicable obligations, and improve our store experience.

Sharing Information

We may share necessary information with service providers involved in order fulfillment, payment processing, shipping, customer support, analytics, fraud prevention, or legal compliance.

Payments

Payments are processed through Shopify and approved payment service providers. Evervain Studio does not directly store full payment card details on this website.

Cookies, Analytics, and Advertising

Our website may use cookies, analytics tools, and advertising pixels to operate the store, improve the shopping experience, understand website performance, and measure advertising.

Data Retention

We retain personal information for as long as needed to provide our services, fulfill orders, resolve disputes, comply with legal obligations, prevent fraud, and maintain business records.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to certain processing. To make a privacy request, contact us at support@evervainstudio.com.

Security

We take reasonable steps to protect customer information. However, no online service can be completely secure.

Contact

If you have questions about this Privacy Policy, please contact us at support@evervainstudio.com.