Privacy Policy

Last updated: July 2026

Evervain Studio respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, upload customization content, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect the following types of information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address
• Order and transaction information, such as the products you purchase, payment status, shipping method, and order history
• Customization information, such as uploaded photos, names, dates, text, addresses, font choices, notes, and other order details you provide
• Customer support communications, including messages, photos, and order issue details you send to us
• Device and usage information, such as IP address, browser type, device information, pages viewed, and interactions with our website

Uploaded Photos and Custom Content

For personalized products, you may upload photos, names, text, dates, addresses, or other custom content.

We use this information only for purposes related to your order, including preparing your design, producing your item, providing proof or preview when applicable, quality control, customer support, and resolving order issues.

Please only upload content that you have the right to use. Do not upload content that is illegal, infringing, harmful, hateful, abusive, or otherwise inappropriate.

We do not sell your personal photos or custom order content.

How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Create personalized and made-to-order products
• Provide customer support and respond to inquiries
• Send order, proof, shipping, and customer service communications
• Improve our website, products, and services
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations
• Send marketing communications if you have subscribed or where permitted by law

Sharing Personal Information

We may share personal information with service providers and partners who help us operate our store and fulfill orders, including Shopify, payment processors, shipping carriers, production or fulfillment partners, email service providers, analytics providers, fraud prevention tools, and customer support tools.

We do not sell your personal photos or custom order content.

Payments

Payment information is processed by Shopify and approved payment providers. Evervain Studio does not directly store full credit card numbers.

Cookies, Analytics, and Advertising

Our website may use cookies, analytics tools, and advertising pixels to operate the store, improve the shopping experience, understand website performance, and measure advertising.

These tools may collect information about your device, browser, and interactions with our website.

You may be able to manage cookies through your browser settings or consent tools available on our website.

International Processing

Your personal information may be processed, stored, or transferred in countries other than where you live, depending on Shopify, service providers, payment providers, production partners, and shipping carriers involved in fulfilling your order.

Data Retention

We retain personal information for as long as needed to provide our services, fulfill orders, resolve disputes, comply with legal obligations, prevent fraud, and maintain business records.

Uploaded photos and customization details may be retained as part of the order record unless deletion is requested and we are able to delete them under applicable law.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to or restrict certain processing.

You may also have rights related to targeted advertising or marketing communications.

To make a privacy request, contact us at support@evervainstudio.com. We may need to verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites.

Security

We use reasonable measures to help protect personal information. However, no method of transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact Evervain Studio at support@evervainstudio.com.