Shipping & Production

Thank you for shopping with Evervain Studio. Most of our products are personalized or made to order. Processing time and shipping time are separate.

Processing Time

Processing time usually takes 2–5 business days after the order is placed and all required customization details are received.

During busy seasons, holidays, or for complex custom orders, processing may take longer.

Proofs and Previews

If a proof or preview is provided for your order, production time may begin after the proof is approved.

If we do not receive a response within 72 hours, we may proceed with the submitted details to avoid delays.

Fulfillment and Shipping Route

Our made-to-order items may be produced, packed, and shipped by our studio or trusted production partners. The shipping carrier and route may vary depending on the product, destination, and available shipping method.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country, shipping method, customs processing, and local carrier performance.

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Canada: 8–18 business days
• Australia: 8–18 business days
• European Union: 8–18 business days
• Other international destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

Shipping delays may occur due to:

• Customs inspections
• Local carrier delays
• Weather conditions
• Holidays or peak seasons
• Incorrect or incomplete address information
• Remote delivery areas
• International transportation delays

We will do our best to assist with tracking issues, but we cannot control delays caused by customs, local delivery carriers, or circumstances outside our control.

Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the tracking information to update after shipment. Tracking updates may not appear immediately after the package is handed to the carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address mistake, please contact us as soon as possible at support@evervainstudio.com.

If the order has already shipped, we may not be able to change the address. We are not responsible for lost, delayed, or returned packages caused by incorrect or incomplete address information provided by the customer.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country or region.

These charges are not controlled by Evervain Studio and are not included in our product price or shipping fee unless clearly stated at checkout.

Delivered Packages

If tracking shows that a package has been delivered but you cannot find it, please check with household members, neighbors, building reception, mailroom, and your local carrier first.

If you still need help, please contact us and we will assist where possible.

Contact

For shipping questions, please contact Evervain Studio at support@evervainstudio.com.