Terms of Service

Welcome to Evervain Studio. By visiting our website or placing an order, you agree to these Terms of Service.

Store Information

Evervain Studio sells personalized gifts, custom photo engraving products, wooden decorations, nursery signs, home decor items, and related made-to-order products.

Products and Customization

Many products are personalized or made to order. Customers are responsible for providing accurate photos, names, dates, text, font choices, color choices, sizes, addresses, and other requested information.

We create custom products based on the information submitted by the customer. Please check all details carefully before placing an order.

Proofs and Previews

For selected products, we may provide a proof or preview before production. If the customer does not respond within 72 hours, we may proceed with production using the submitted order details to avoid delays.

If a proof or preview is approved, we will produce the item based on the approved design. Changes requested after approval may not be possible once production has started.

Product Photos, Mockups, and Variations

We do our best to display product images, colors, materials, sizes, and details accurately. Slight differences may occur due to screen settings, lighting, natural wood grain, handmade production, engraving effects, and material variations.

Some product pages may include design renderings, mockups, or sample images for illustration. Final made-to-order items may vary slightly due to materials, production process, natural wood grain, lighting, and customization details.

Customer-Provided Content

By uploading photos, names, text, addresses, dates, or other content, you confirm that you have the right to use the content and allow Evervain Studio to use it for the purpose of creating, producing, and fulfilling your order.

Production, Shipping, and Delivery

Processing time usually takes 2–5 business days after the order is placed and all required customization details are received.

Delivery times are estimates and may vary due to customs, local carriers, weather, holidays, incorrect addresses, remote areas, or other circumstances outside our control.

Product fulfillment and shipping routes may vary by product and destination.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country or region.

Returns and Refunds

Please review our Returns & Refunds policy for details about cancellations, remakes, damaged items, incorrect items, and refunds.

Contact

If you have any questions about these Terms of Service, please contact support@evervainstudio.com.